Three ways to reach us

Contact Spinshark Casino and get a person

Reach chat, e-mail or phone support any time, because Spinshark Casino answers 24 hours a day, 7 days a week.

Get help now Licenced since 2007

Paid today

373,780 £

4,385 Players online

UK Gambling CommissionLicence 21432-4200-R-711373

Average withdrawal26 minutes

TLS 1.3 encryptionBank-grade data protection

Three routes

Help now, not in three days

Nobody wants a reply that never comes, so every route below reaches a person.

Ask now, not later

Best for a problem while you play: a chat window opens on the site and a person typically replies in three minutes, any hour of the day or night.

Start chat

A reply you keep

Best for documents and longer questions: write to [email protected] and expect a reply from a person in around twelve hours, whatever the time of day.

Write

Your voice heard

Best for money worries or a locked account: call +44 20 5474 9572 (GMT) and someone usually picks up within three minutes, day or night.

Call

Local details

Support built for players in the United Kingdom

Read this once and you will know who answers, who supervises us and where to turn.

Reach us

UK phone+44 20 5474 9572

Time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

E-mail[email protected]

Supervision

RegulatorUK Gambling Commission, 21432-4200-R-711373

Get help

Gambling helpGamCare, BeGambleAware, GAMSTOP

Gather these before you get in touch

Pull these together first so the agent can act on your very first message.

Your registered email address and account number
The date, time and amount of the payment
A screenshot or exact wording of any error
The game name and provider, if it applies
Photo ID, proof of address and payment proof

Direct routing

One inbox per question, never a wrong queue

Use this table and your message lands at the desk that can actually fix it.

Account

General support[email protected]

Document checks (KYC)[email protected]

Money

Deposits and withdrawals[email protected]

Other

Complaints[email protected]

Privacy and data requests[email protected]

Business and partnerships[email protected]

You want a person now

Hours and reply times

Removes the worry that nobody is listening: every channel here runs day and night, UK time.

Live chat

Live chat hours24 hours a day, 7 days a week

Chat first reply3 minutes typical

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply12 hours typical

Phone

Phone number+44 20 5474 9572

Phone waiting time3 minutes typical

Talk to someone outside the casino

Spinshark Casino keeps its support team for account matters. Gambling harm needs different voices, so the organisations below work independently of us, cost nothing, and are named by us for players in the United Kingdom who want a second opinion.

GamCare. Runs a free helpline and online chat for anyone worried about their own betting or someone else's.

BeGambleAware. Offers a free self-assessment and practical advice on cutting down, taking breaks or stopping altogether.

GAMSTOP. Blocks you from every licensed UK gambling site in one move, for a minimum of six months.

Full article

A reply did not resolve it

From first reply to the UK Gambling Commission

Sets out the exact rungs between your first message and the United Kingdom regulator.

Your first message in detail

Describe the problem to the support team through chat, e-mail or phone. Say what happened, when it happened and how you want it put right, so the agent can log it correctly from the start.

The case reference

Ask for your case reference before you hang up or end the chat. An answer reaches you within the typical reply time for that channel, and the reference lets you pick the case up again without repeating yourself.

Ask for a manager review

Request a review by a manager if the reply does not settle the matter. A supervisor reads the whole history, checks the transactions and the bonus terms, and sends you their own decision in writing.

Your regulator route

Refer the case to the UK Gambling Commission when the manager's answer still leaves you short. Send them your reference and the written decision, and they take it up with the licence holder.

Find out who holds the licence

The company that answers for your account

Straight facts about the company, its licence and where to write, with nothing hidden behind a footer.

Company

Legal nameSpinshark Casino Ltd

Company numberCompany No. 94634486 (United Kingdom)

AddressHigh Street, London

Licence

RegulatorUK Gambling Commission

Licence number21432-4200-R-711373

Written contact

E-mail[email protected]

Fast clarity

Want the plain answer first?

Removes the worry that asking support will cost you time, money or privacy.

trustCan I get help without giving my login details?+

Share your full name, date of birth and registered e-mail address and support can pull up your account. A password never gets asked for, so keep it to yourself. Mention the last four digits of your payment card if the question touches a deposit or withdrawal.

trustWhere do I go if the reply misses the point?+

Reply to the same thread and ask for it to be escalated to a supervisor. Complaints that stay unresolved go to [email protected], then to the UK Gambling Commission. Keep your reference number handy for each step.

trustDo I need to write in a certain language to be understood?+

Help is handled in English, German, Finnish and Norwegian, so no translation app is needed. Write in any of those four and the reply comes back in the same one. English is the default for players in the United Kingdom.

trustWhere do I turn at 3am on a Sunday?+

Chat and phone lines stay open every hour of every day, including bank holidays and the middle of the night. Times are quoted in GMT, the same clock London runs on through the winter. Weekend queries get the same typical three-minute reply.

trustDo I need to wait long before a withdrawal clears?+

Documents usually clear in around thirty-two hours once all three are in: proof of identity, proof of address and payment method confirmation. Sending clear photos in one go keeps it to that window. Check the verification inbox for anything still outstanding.

trustWhy should I message support instead of just leaving?+

Ask support in live chat to close your account and it stops accepting deposits from that point. Balances stay withdrawable, so cash out first if money is sitting there. Choose self-exclusion through GAMSTOP if you want a block across every licensed site.